Culture Survey Results & Leadership Actions
1. Management – Key Takeaways & Leadership Actions
Key Takeaways:
Positives:
- Majority of staff feel their workload is manageable, and most managers provide feedback, mentoring, and training.
- Some employees agree change is handled reasonably well, with 5/8 responses positive.
Negatives:
- Only half feel management behaves consistently with company values (3 agree, 3 neutral, 2 disagree).
- A few respondents feel incidents and decisions are not always managed well, with mixed confidence in leadership.
Leadership Actions:
• Delegate decisions and follow through on team input.
• Frame oversight as support, not control – ask 'What do you need to succeed?'.
• Be transparent about decision-making and explain the 'why'.
• Lead with honesty and integrity to build empowerment.
2. Values – Key Takeaways & Leadership Actions
Key Takeaways:
Positives:
- Employees generally feel the company values quality work (5/8 agreed or strongly agreed).
- A culture of encouraging feedback exists (7/8 either agreed or strongly agreed).
Negatives:
- Safety as a company value scored weakly — responses were evenly split across agree/disagree.
- Career progression opportunities are seen as limited, with only 4/8 acknowledging growth potential.
Leadership Actions:
• Model safe behaviours and consistently follow procedures.
• Link safety actions to productivity and wellbeing, not just compliance.
• Empower all staff to stop work for safety concerns without retribution.
• Communicate outcomes of incidents and changes made in a timely manner
3. Behaviours – Key Takeaways & Leadership Actions
Key Takeaways:
Positives:
- Staff report they are comfortable giving feedback to managers (5/8 agreed).
- Most employees acknowledge consultation before decisions, though unevenly (4/8 positive).
Negatives:
- Comments mention 'lack of trust and empowerment', indicating behaviours may not always align with intent.
- Celebrating achievements is inconsistent — most felt goals/milestones are not celebrated enough.
Leadership Actions:
• Create a visible succession pathway - Apprentice → Tradesperson → Leading Hand → Supervisor → Manager.
•Include development goals in reviews and promote learning opportunities (S1–3, frontline management, OEM training, CQU Asset Management courses, short course, Excell , word etc…).
•Celebrate achievements and qualifications openly.
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4. Systems – Key Takeaways & Leadership Actions
Key Takeaways:
Positives:
- 6/8 employees are aware of policies and procedures, indicating reasonable system awareness.
- Most staff feel they have access to the correct PPE, with 7/8 responding positively.
Negatives:
- Mixed views on having the right tools and resources (5 positive vs 3 neutral/ 0 negative).
- Some staff did not know policies existed, pointing to onboarding/communication gaps.
Leadership Actions:
• Highlight in toolbox talks - policies and procedures and or team meetings.
• Show visible action through reviews or brainstorm on procedure feedback to build trust.
• Run reviews / checks / task observations to monitor improvement in procedures
5. Quality & Safety – Key Takeaways & Leadership Actions
Key Takeaways:
Positives:
- Quality of work is generally valued, and there’s recognition of staff contribution.
- Most staff report incidents are at least somewhat managed, though opinions vary.
Negatives:
- Safety is not seen as a strong company value — only 3/8 strongly agreed, with others neutral or disagreeing.
- Incident management results were split (3 agreed, 3 disagreed, 2 neutral).
Leadership Actions:
• Model safe behaviours and link safety to productivity.
• Empower staff to stop unsafe work and communicate outcomes.
• Reinforce that safety is a shared value, not a compliance checkbox.
Overall Summary
The biggest strengths are workload balance, mentoring, and feedback culture.
The main challenges are trust/empowerment, safety culture, and career development.
We can drive cultural improvement by empowering teams, reinforcing safety, and celebrating progress. Consistency between intent and action will strengthen trust and long-term engagement.